terms & conditions
This website is owned and operated by The Synonymous Company Pty Ltd (ABN 86 150 514 319) trading as Synonymous.
The Synonymous (‘Synonymous’ ‘we’ ‘us’) website (our ‘Site’) and related services are available to you in accordance with the terms and conditions set out below.
By using this website you agree to be bound by these terms and conditions. We reserve the right to alter and change these terms and conditions which will be effective immediately upon publication on this website.
About Our Products
Every Synonymous Eyewear Chain is personally inspected prior to leaving our Studio.
Our products are handmade and therefore can be fragile or show signs of manipulation from the creation process.
Care must be taken to prolong the life of your product. Please do not expose your Synonymous Eyewear Chain to water, especially salt water, or extreme heat/sunlight as this will degrade the product and cause discoloration. Products will show signs of age over time and plating may erode so please treat your Synonymous Eyewear Chain with care.
We stand by our product 100% and if there is ever an issue with your Synonymous Eyewear Chain please contact us and we will do our best to resolve and accommodate your request. Thank you for your support.
Image & Representation
Each Synonymous product is made especially for Synonymous and there may be size and colour variations from one item to another. We take no responsibility if an individual product happens to be different to how it looks on our website. We trust you value craftsmanship and uniqueness the same way we do.
We have made every effort to display the colours and designs of our products as accurately as possible on the Site. During the design process some changes may be made and we cannot guarantee that you will receive the exact product shown on the site or that your computer monitor's display of any colour will be accurate.
Information Collection & Privacy
In placing an order with us you will be providing Synonymous with personal information that will be kept strictly secure. We do not share any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us.
We may send promotional e-mails to you only if you have asked to receive them. Each time you receive an e-mail from us you have the right to "opt-out" to stop receiving them.
Synonymous do not record or store your credit card details.
Payment can be made by Visa, MasterCard, American Express and Paypal. All transactions via Visa, Mastercard and American Express are processed through Commweb using the latest 128-bit SSL (secure sockets layer) encryption technology. Synonymous do not record or store your credit card details.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Synonymous, we will not be liable for any delay or non-delivery.
For further payment enquiries, please email firstname.lastname@example.org
All prices displayed on the site are in Australian Dollars (AUD) and include 10% Goods and Services Tax (GST). International orders may incur duty, taxes or clearance charges at the country of destination, which are the responsibility of the customer.
Prices online may differ from those in stores.
Prices are correct at the time of sale and Synonymous reserves the right to alter them at any time at our discretion.
All orders are charged in Australian Dollars (AUD). If ordering from international destinations you may incur foreign currency charges from your bank. The bank that has issued your credit card determines the exact exchange rate that you pay. Please contact your bank to learn about their fees and exchange rates.
Orders will be processed within 24 hours. If an order is placed on a weekend or Australian public holiday, the order will be processed on the next working day. Synonymous makes every effort to ensure our stock levels are accurate but if for any reason an item that you have ordered is not in stock we will contact you within 24 hours and offer you a full refund.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
We reserve the right not to accept your order if we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered is out of stock or if the item does not satisfy our quality control standards and is withdrawn.
All contents contained on this Site (including graphics, logos, text, button icons, software and images) are the property of Synonymous and protected by Australian and international copyright laws. You may electronically print and copy pages from this Site solely for personal, non-commercial purposes related to placing an order or shopping with Synonymous. Any other use of this Site, including reproduction and Internet links, is strictly prohibited without our prior written permission.
The trademarks, logos, service marks and trade name of Synonymous may not be used without our written permission.
Disclaimer of Liability
We make no representation or warranties, express or implied, with respect to this Site, its content, and the information and services available on or through it, are provided "as is."
By visiting this Site, you agree that the laws of the New South Wales will govern these Terms & Conditions and any dispute of any sort that might arise, without regard to principles of conflict of law.